You may request a refund within 14 days

You may request a refund within 14 days of an initial purchase or a renewal charge. If your request is made within that 14-day window, we will issue the refund to your original payment method.

How requests work

Email support with your purchase details

To request a refund, email hello@syllara.com.tr with your purchase details and the email address used for the account. We review refund requests promptly.

Important Requests made within 14 days of the initial purchase or renewal charge are eligible for a refund.

Refund window

The refund window is 14 days

The refund window is 14 days from the date of an initial purchase or a renewal charge.

Initial purchases are refundable within 14 days.
Renewal charges are refundable within 14 days.
Requests sent after the 14-day window are not eligible for a refund.
Refunds are returned to the original payment method.

Renewals and cancellations

Subscriptions renew automatically unless cancelled

Subscriptions renew automatically unless you cancel before the renewal date. Cancelling prevents future renewal charges but does not itself create a refund outside the 14-day refund window.

Renewal timing, price, and applicable taxes are shown before purchase.
Cancel before the next charge if you do not want renewal.
A cancellation stops future renewal charges.

Contact

Need help with billing or access?

For billing, refund, or access questions, contact hello@syllara.com.tr.

Support Support can help with refund questions, billing issues, and access problems.