Refunds are handled carefully and fairly.

If something goes wrong, contact support first. We review refund requests fairly, especially for accidental purchase, duplicate charge, renewal confusion, or technical access failure. The goal is a quick, courteous resolution.

How requests work

Start with support and send the details.

Email hello@syllara.com.tr with your purchase details, the email on the account, and a short description of what happened. We aim to review requests promptly and keep the process as simple as possible.

If access is affected If the issue cannot be fixed in a reasonable way, we may approve a refund or extend access depending on the facts.

Common cases

Situations we review seriously.

Some requests deserve quick attention because they usually reflect a real mistake or a real service problem.

Accidental purchase reported promptly
Duplicate charge
Renewal confusion or an unexpected renewal charge
Technical access failure that prevents use of the paid plan
Cases where consumer law gives you a right to cancel or withdraw

Renewals and cancellations

Subscriptions renew automatically unless canceled.

If you choose a subscription, the saved payment method may be charged again at the next renewal date unless you cancel beforehand. If you cancel, access usually continues until the end of the current paid period unless the purchase terms say otherwise.

Before you confirm a purchase, we show the renewal timing, price, and any applicable taxes.
Cancel before the next charge if you do not want the subscription to renew.
Billing questions can be reviewed by support.

Decision standard

Fair review does not mean automatic approval.

We review requests based on purchase records, timing, access state, and the reason for the request. The aim is to stay fair to legitimate customers and resolve issues without unnecessary difficulty.

Contact first If access cannot be restored in a reasonable way, the review may also consider a refund or an access extension.